If you have any questions that are not covered by the information in this document, please contact:

Ximena Herreros (xherrerosctio [dot] noao [dot] edu)

For urgent telephone messages and importation of equipment, please contact:

Orion Wiest (owiestaura-astronomy [dot] org)
Tucson Office - P.O. Box 26732 
Tucson, Arizona 85726-6732 
Phone: (520) 318-8180 
Fax : (520) 318-8270

NOAO can permit its installations to be used only by those observers who are associated with the proposals granted telescope time. Even then, because of our limited facilities we can permit no more than two observers per telescope, unless this imposes clear limitation on the data-taking. Authorization to add an investigator to a proposal must be requested from the Director's Office (xherrerosctio [dot] noao [dot] edu). Also, we can only grant travel support to thesis students from US institutions.

In planning your trip, you should be aware that the following holidays are observed in Chile. Please, see Official Chilean Calendars & Holiday Lists [4]

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Graduate students observing at CTIO for their Ph.D. thesis research qualify for "full" travel support. Under this policy, CTIO will either pay for or reimburse the traveler for the minimum available airfare from the traveler's point of origin to La Serena and return, as well as:

• lodging and meals at Tololo during the run
• lodging in the La Serena motel for 2 nights
• reimburse taxi transfers between bus stations/airports and CTIO facilities

The procedure requires that the thesis advisor send an e-mailed letter to noaoprop-letterATnoao.edu at the same time as the proposal; this letter must certify that the program is directly related to the student's thesis work and the competence of the student to carry out the proposed observations. This policy applies only to graduate students affiliated with U.S. institutions, whose travel originates in the United States and are observing for TAC assigned programs. (Graduate students granted Discretionary time, or those added to a proposal after time has been assigned, will be charged the standard rates).

Principal Investigators are responsible for the behavior of graduate or undergraduate students who accompany them to CTIO.

Graduate students who qualify for travel support must contact Ximena Herreros (xherrerosATctio.noao.edu) at least six weeks prior to their trip, so that she can calculate the “approved rate” (round trip from point of origin to La Serena) you are subject to.

We strongly encourage graduate students to obtain their tickets through Valeria McNeill at Bon Voyage Travel Agency, (Tel: 1-800-395-9293 or (520) 795-8400; the cost of the trip will be direct billed to NOAO. If purchasing tickets through another agency, the student should be aware that reimbursement will be subject to the “approved rate” and the presentation of a Travel Expense Report Form. The Expense Report Form can be filled out with Ximena Herreros in La Serena.

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Visiting astronomers will be charged actual expenses in Chilean pesos. Thus costs for lodging, meals, transport and rental car will fluctuate when expressed in US dollars, depending on the exchange rate. You should budget around $100 per night. Note that we prefer to be paid using a credit card, the transaction can take place either on Tololo (Round Office Building) or in La Serena (Administration & Facilities, Accounting Offices) at the end of your observing run.

The following fees will be charged to visiting astronomers who do not receive support

NOAO Administration & Facilities is able to offer visitors the choice of paying their bills for services with Master, Visa, Diners, American Express, or Magna credit cards, in addition to the options for paying in cash (only in La Serena).

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Visiting observers (except graduate students) are responsible for obtaining their air tickets between the point of origin and La Serena (round trip). Observers should contact Ximena Herreros (xherrerosATctio.noao.edu) at least four weeks in advance of their departure date to request the reservations they need at the Observatory facilities. Observers should bear in mind that last-minute changes may be difficult to arrange and could cause delay in the itinerary.

NOTE: During the "Summer" period (December to March), note that there are very long queues at Santiago immigration at the time of arrival of the "usual" flights from the US making it sometimes difficult to catch the first flight to La Serena. Those with "O.I. cedulas" can use the diplomat line to speed getting through, but that's not an option for visiting astronomers.

We recommend that observers continue making travel arrangements with Valeria McNeill, who is associated with Bon Voyage Travel (520)795-8400 or (800)395-9293). Valeria has served CTIO well in the past and gives special attention and rates to our passengers.

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Visiting observers with U.S. citizenship may enter Chile as tourists, and as such will require a valid passport. You will be given a "tourist" card by the airline bringing you to Chile. Please attach the card to your passport and safeguard it as it is required upon departure. A tourist visa can last for 90 days, however we ask that you please advise Ximena Herreros at the time that you initiate travel plans, if your stay in Chile will extend beyond 80 days. Visiting observers from other countries should consult with their travel agents, well in advance of their travel time, regarding current visa requirements for Chile.

All US citizens entering Chile must pay a "one-time per passport tax" of US$161 (cash or Credit Card) - this fee is subject to change - as a reciprocal policy (the US charges Chileans US$161 for each visa). The official in charge of receiving this stipend will affix a stamp on the back of the travelers passport; this stamp should be valid until the passport expires. This fee is paid at the moment of entry in Chile (Santiago).

Brazilian Visas

All US citizens require a visa to enter Brazil. If obtaining this visa in Santiago, it is issued by the Brazilian Consulate located in Mac-Iver street, #225 – Floor 15, phone (02) 820 5800. They are opened from 10:00 am to 1:00pm Monday through Friday. A passport-style photo is needed (2x2”). The fee is ~98,000 Chilean pesos and is payable only in Chilean currency, no credit cards or US dollars are accepted. The normal time for processing the visa is 7 labour days. If you send another person to the Consulate, the amount of 14,000 Chilean pesos has to be paid additionally.

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U.S. dollar exchange rate fluctuates daily, so please check the rate before you depart for Chile (see official Exchange Rate Table [7]). Pesos can be obtained at the Bank located to your left as you exit from Customs at the Merino Benítez International Airport in Santiago (also referred to by its former name "Pudahuel"). We recommend that sufficient funds be exchanged to cover incidental expenses such as taxis and meals that you will incur in Chile; costs of these services are comparable to those in major U.S. cities. At present, as the banks will not change pesos back to dollars for departing travelers, you should take this into account when buying pesos on arrival. You may also exchange dollars for pesos at the Administration & Facilities, Accounting Office. If you find that you have an excessive amount of pesos as the time for your departure from Chile approaches, you would be well advised to convert them back to dollars at the La Serena Accounting Office; Accounting will exchange, as a maximum for official visitors, only the amount of pesos which was exchanged via Accounting upon arrival at CTIO. You should advise the accountants of your needs before 11:00am on the last work day prior to your departure (ext. 245).

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United States export - Chile importation procedures

Regulations concerning the exportation of equipment from the United States are very specific. Certain items including personal computers, electronic equipment, and other optical equipment are not allowed export unless approved by either the Department of Commerce or the State Department. If you intend to bring equipment to be used during your observing run or data reduction, you should contact the Tucson Office (Cliff Aldrich, caldrichATnoao.edu) as soon as possible after being notified of your proposal's acceptance so that the exportation of the items can be determined (at least a month before your departure). A considerable length of time may be necessary to obtain the proper approval for certain licenses.

The Tucson Office will assist observers in obtaining the appropriate export licenses required by the US Federal Government, and will offer guidance in observing the shipping precautions necessary to secure a swift, and safe dispatch of the equipment. They may also obtain reasonable freight rates by using our present carriers.

Chilean importation procedures require full documentation, in which case the Santiago Office must present documents to the appropriate Ministry at least ten days before your arrival. To prevent inconveniences for everyone, please be certain that we are fully informed well in advance of your departure.

Please note that all equipment must be sent to Chile in the name of AURA, Inc. with the name of the principal investigator added in parentheses.

Upon arrival at the Chilean Customs you have the choice of taking either of two lines, the "Nothing to Declare" or the "Declare" queue. Custom agents may ask you to place one or more bags through the X-ray machine or have you open one or more bags even if you do chose the "Nothing to Declare" line. Visiting observers who are bringing observational equipment, may be met upon request at the Santiago airport customs area by an AURA representative and assisted in-transit to La Serena.

As in many international terminals it is advisable that you keep an eye on your bags at all times.

Luggage Claims (i.e. missing pieces of luggage on arrival...)

To process a claim for missing luggage, the owner must fill in a form that is supplied by the airline, and leave it along with the keys (or combination number to open the suitcases) and passport number at the Director's Office in La Serena. We remind you that the luggage will probably be opened by custom agents for routine checks.

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• If you want your laptop, ipad, iphone,etc to work on the Network, please fill in the Network request form [8] before you arrive, remember there is a MAC address for the wireless port and another for the wired port.
• For safety reasons it is strictly forbidden the consumption of alcoholic beverages while your are observing or working at the Observatory.
• It may be advisable to slightly restrict your diet while in Chile, avoided uncooked shell fish, vegetables, and tap water.
• The water in the La Serena Compound, on Cerro Pachon and Cerro Tololo is carefully treated and should cause no difficulty; elsewhere we recommend you drink bottled water, soft drinks, instead of tap water.
• If you have any dietary restrictions please contact Ximena Herreros to inform her of your special requirements.

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Upon arrival in Chile, you will land at the "Arturo Merino Benítez" International Airport. The international and domestic terminals are housed in the same building, the domestic section is in the eastern side of this facility. When exiting the Chilean Customs you find yourself on Level 1 of the Terminal's lobby. To proceed to the domestic terminal turn left, take the elevator to the third level, then walk to the connecting domestic airline counter. If your baggage is ticketed to La Serena, go to the "previously checked baggage" counter.

By Air

LAN Chile (flights are listed as LA) offers daily flight service between Santiago and La Serena, departing from the Domestic Terminal; the flight time is approximately 50 minutes. For current flight schedules online please go to LAN.com [9]. Visiting observers should also be aware that the free baggage limit on domestic airlines is 20 kgs. If your luggage is far over the limit, you may have the Santiago Office arrange to send the bags to La Serena on a bus line. The cost for a round trip airline ticket Santiago/La Serena/ Santiago is approximately US$170.

By Bus

Bus lines with sleeper seats serving Santiago/ La Serena/ Santiago are: Buses Libac, Pullman, Romani, Tur Bus. They all arrive and leave Santiago from the San Borja Terminal. One-way fare is approximately US$30 (16.000 pesos) depending upon the bus line, and the trip takes approximately seven hours. All buses have two drivers , a stewardess, and bathroom. For reference, there usually are departures from Santiago to La Serena or vice versa at 9:30am, 2:00pm, and 11:30pm.

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When arriving by plane at "La Florida" airport in La Serena (see La Serena Maps [10]) (Guide of Restaurants in La Serena [11]), you can take a taxi to the AURA compound (directions in Spanish for the driver are given in the next paragraph); as in Santiago you will have to pay for the drive. The cost from La Serena airport to the AURA compound is ~US$ 12 (6.000 pesos). Again, obtain a voucher if you qualify for reimbursement.

"Lléveme a las oficinas de AURA, o Cerro Tololo, están en Colina El Pino sin numero, bajando por Avenida 18 de Septiembre, subiendo por rotonda Amunátegui y tomando Alberto Arenas"

If you arrive at the Terminal de Buses, (bus station) the taxi charge is ~US$ 6.00.

Our office hours are 8:30 am to 5:30 pm, when arriving within that time frame please come by Reception to get your envelope with motel key, lunch card, visitor account and any other material/information we need to hand you. Should you arrive after office hours, this envelope will be at the main guard station on Cisternas street.

Visiting observers can make use of the La Serena Computer Room [12] and the AURA compound Motel [13] for overnight lodging in La Serena. The eight-room motel has a small kitchenette where it is possible to prepare light snacks. Basic supplies such as tea, coffee, milk, bread, sugar, etc., are available. A guide to restaurants in La Serena, or information on supermarkets is available at the Reception desk.

To call home, or wherever your card permits, from any extension on Tololo or the La Serena Compound you should dial"512=AT&T", "516=MCI", "517=US Sprint" and "518=Canada". These calls will be collect or charged to your credit card.

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Observers, particularly those unfamiliar with the instrumentation they are scheduled on, are encouraged to arrive on the mountain a day before their run begins so they can look over-the-shoulder of the previous observer, if the schedule so permits. Arriving a day early is also permitted to allow acclimatization. You can request this on the Travel Information Questionnaire. Those arriving early should take care to disturb the scheduled observers as little as possible. Assistance from Observer Support personnel will only be available on the days that a program is scheduled. Computer terminals are available in the Library and at the entrance to the 4-m telescope, note that scheduled observers and Telops have priority for use of the latter. Ethernet connections are available in the dormitory rooms.

CARRY-ALL SCHEDULE 

The carry-all takes 1h30 to go from Cerro Tololo to La Serena and viceversa.  Take this time into account when planning your flights, usually you will need to be at the airport 45 minutes before departure. 

The current Monday to Friday schedule for the carry-all is:

Departing La Serena from Reception at 12:00pm
Departing Tololo from Dining room at 2:30pm

On Saturday:

Departing La Serena from Reception at 08:30am
Departing Tololo from Dining room at 4:30pm

No Sunday Service

Special transport to and from the Observatory can be made available in exceptional cases and is at the discretion of the Observatory. If you require Special Transport you will be charged CLP 65,100 before you depart from La Serena. This special transport should be requested via e-mail from Ximena Herreros well in advance.

IMPORTANT NOTE: Special Transport to/from Tololo is not available on Saturdays and also after 2:00 pm all days.

Upon arrival on Tololo investigators will be assigned a dormitory room. If you wish to drive a vehicle on the mountain you will need to bring a current driver's license. If you wish to rent a car while in Chile, you should bring along an international driver's license as well as your current home country driver's license.

If you are not stopping by the La Serena Office upon departure, please be prepared to settle your account with Marco Nuñez (mnunezctio [dot] noao [dot] edu) (x.440) at the Round Office Building before leaving Tololo. We request that visitors bring credit cards (Visa, Master, American) to cover expenses such as lodging and meals at the Observatory facilities, personal calls, transport, data tapes, etc. At this time payments in cash (Chilean pesos or U.S. dollars) can only be made in La Serena.

If you are stopping over in La Serena after your run, please settle your bill with Andrea Rodríguez (arodriguezctio [dot] noao [dot] edu) at the Treasury Office (x245) if you are paying cash. If paying with Visa, Master or American Express credit cards, please settle your bill with Claudio Solís (csolisctio [dot] noao [dot] edu) (x385) at the Accounting Office. The Treasury and Accounting Offices are next to the motel facilities, close to the children playground (please, see map [14]).

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Please confirm your travel plans 48 hours in advance with Ximena Herreros before leaving La Serena. Your flight to Santiago and international flights will be reconfirmed. If you need transport to the airport or bus depot, please make arrangements with Ximena Herreros or with Reception at least 2 hours before departure from the office. If you will need a taxi after 5:30 pm you should request it before 5:00 pm.

Any weekend taxi pick-ups should be booked during week days. Those eligible for reimbursement need to plan this well in advance with Ximena Herreros.

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1. Blanco Observing Run Support

Due to the smaller number of scientific staff available to support telescope operations, CTIO has streamlined its support of visiting observers on their observing runs.

The first line of support is the Observer Support crew on Cerro Tololo: Mauricio Rojas (mrojasATctio.noao.edu) and Hernan Tirado (htiradoATctio.noao.edu). They will be responsible for introducing the observer to the instrument and monitoring progress of the run. Observer support should also be the first to consult in the event of problems or questions.

Support Scientists are assigned to instruments as follows:

Visitors are encouraged to contact the support scientist for their instrument if they have special concerns about its operations or observing practices. Any anticipated issues should be mentioned in the run preparation form, filled out well in advance of the run. The support scientists will monitor these forms for issues that might require their attention.

Depending on the complexity of the instrument and the prior experience of the visiting observer, the support scientist may assist with the startup at the beginning of the night. First night assistance by the support scientist should be arranged before the run. Otherwise, the support scientist will be available on an on-demand basis and should be contacted by the visiting observer as needed.

2. Responsible Staff Members

Staff scientists who have responsibities for particular Blanco instruments are listed above. They can be consulted for general questions about the CTIO facilities (eg when preparing an observing proposal), however after a proposal is scheduled your first choice of contact should be the staff contact. If need be the latter will pass your question on to the relevant scientific or technical expert.

3. Special Responsibilities

Some members of our La Serena Engineering and Technical Services (ETS) division are experts in sub-systems that observers will meet on Tololo. Here is a short list [38].

4. Support on Tololo

The Telescopes Operations Division (TELOPS) is responsible for operating and maintaining the telescopes on Cerro Tololo and SOAR on Cerro Pachon. TELOPS is divided into three sections, these are the Observing Support section [39] which is responsible for introducing observers to their telescope and instrument, and for operating the telescopes at night time. This team is backed up by the Telescope Mechanics and Telescope Electronics sections [40].

Specific members of the Electronics Section are appointed to be responsible for various instruments and systems [41]. Although they will not always be on Tololo when the instrument is scheduled, they are often present for installation and engineering runs, and are familar with the instrument status, spares situation, and documentation.

Observer Support includes the telescope operators who are conversant with procedures in general, and remove the need for the observer to be familar with details of operating the telescope, guiders, etc. (except at the Schmidt!) If there is an instrument or telescope problem the night assistant will call the relevant people to assist. On the 4-m this call-out can occur at any time of the night, but on the smaller telescopes there is a middle-of-the-night cut-off. Almost all problems can be fixed by the Tololo support team (some take longer than others...), at times in consultation with specialists based in La Serena. Remember, if there is a telescope or instrument failure at the Blanco telescope lasting more than one hour it is mandatory to call the Support Scientist mentioned above (no matter what the time of night). It is the TELESCOPE OPERATOR'S responsibility to make this call.

by Alistair Walker